FREQUENTLY ASKED QUESTIONS

Q: Do I need to charge the battery before first use?

A: Yes, you should charge the battery fully before use it at first time.

Q: Do I need to “break-in” my battery?

A: Yes, the battery will need to have a “break-in” cycle consisting of three discharge/charge cycles before it will reach optimum performance. This involves three complete discharges and three complete recharges. After this initial “break-in” cycle batteries will have maximum possible performance and less line voltage fluctuations under load.

Q: How long will the battery hold charge?

A: All batteries will self-discharge when not in use. The self-discharge rate depends on the temperature at which they are stored. Excessively cold or hot storage temperature will drain the batteries faster than normal. Ideally the batteries should be stored at room temperature.

Q: Why should I recharge my battery at least once every 90 days when I am not using it?

A: Batteries naturally lose their charge over time. To keep batteries in optimal condition and extend their life, it is recommended that a top-off recharge be performed at least once every 90 days for Li-ion batteries.

Q: Will I get more performance for my bike if I leave the battery to charge longer?

A: No, once the battery is fully charged (as indicated by the light on the charger) it is best to unplug it from the charger, leaving the battery charging longer than necessary is called “overcharging” and will not increase performance. Our bike supplied chargers are designed to avoid over-charging a battery. Still we recommended that you always unplug a charger after the unit is fully charged to avoid the possibility of unanticipated circumstances such as an unexpected power surge from a lighting strike (or other power line anomaly) potentially causing damage. Use ONLY the supplied or approved chargers.

Q: Is it normal that the battery get warm when recharging?

A: Yes, it is normal that the battery will become warm to the touch during the recharging process. This is because the increase of internal resistance and less energy conversion efficiency from electric energy to chemical energy.

Q: How long will my battery last before needing replacement?

A: Average battery life depends on use and conditions, generally around 5 years. Even with proper care, rechargeable batteries do not last forever.